Shipping & Delivery Policy

Last updated: October 22, 2026

This policy explains order processing, international fulfilment and delivery for purchases made at Summerlin. For assistance, contact help@summerlin.shop.

1. Processing and dispatch

Orders are normally prepared and dispatched within 4–5 calendar days after a completed order is placed. This processing period is separate from delivery time.

If a payment verification, stock issue or other problem affects dispatch, we will notify you. Verification does not give us an unlimited extension of the promised dispatch period.

2. Estimated delivery time

Delivery is estimated at 20–25 calendar days after actual dispatch. Including processing, the overall estimate is approximately 24–30 calendar days from the order date.

Calendar days include weekends and public holidays. These periods are estimates, rather than a guaranteed arrival date, unless a guaranteed service is expressly agreed.

Any different delivery commitment expressly agreed before purchase applies to that order.

3. International suppliers and fulfilment

Summerlin works with external suppliers and fulfilment partners. Products may be dispatched directly from international facilities and may travel through more than one logistics network before final delivery.

Our United States business address does not mean that every product is manufactured, stored or dispatched from the United States.

Supplier preparation, international transport, customs inspections, public holidays, severe weather and carrier disruption can affect delivery. Working with external partners does not remove Summerlin’s responsibilities as the seller.

4. Delays and revised estimates

If we cannot dispatch within the stated period, we will notify you and provide the options required by applicable law, including agreement to a revised dispatch date or cancellation and a refund for unshipped goods where applicable.

If a dispatched parcel exceeds the estimated delivery window, contact us with your order number. We will investigate and provide an update and the appropriate available remedy.

A delay does not automatically mean a parcel is lost. Equally, a parcel remaining “in transit” does not permit an indefinite extension or remove any legal right to cancellation or reimbursement.

5. Shipping charges and destinations

Available destinations and shipping charges are displayed before checkout is completed. Free shipping applies only when expressly offered for the particular order.

Items may arrive in separate parcels. Where separate tracking information is available, it will be provided.

6. Dispatch confirmation and tracking

Dispatch information is sent to the email address supplied with the order. Where tracking is available, initial scans and updates depend on the carrier and may not appear immediately.

A label being created is not the same as the parcel being handed to the carrier. Tracking information is assessed according to the actual events recorded.

7. Customs and import charges

Taxes and import charges collected by Summerlin are shown at checkout. Additional duties, taxes or clearance charges may be payable to the relevant authority or carrier where they were not collected and are lawfully payable by the recipient.

Any offer stating that duties are included applies only where expressly displayed for the order.

8. Delivery address and unsuccessful delivery

You are responsible for providing an accurate and complete delivery address. Contact us promptly if a correction is needed. Changes cannot be guaranteed after dispatch.

If a parcel is returned because of an incomplete address, refusal or unsuccessful collection, we will review the circumstances and explain the available options. Any proposed redelivery cost will be disclosed before you agree to it. Mandatory consumer rights remain unaffected.

Refusing delivery does not, by itself, clearly notify us that you wish to cancel. Please also send your cancellation request by email.

9. Missing, disputed or damaged deliveries

If tracking shows delivery but you cannot locate the parcel, check the delivery location and any person you authorised to receive it, then email us. We may obtain carrier scans, delivery photographs, signatures or other relevant records where available.

A delivery scan is relevant evidence, but it does not automatically settle every non-delivery claim.

For damaged parcels, retain the packaging where reasonably possible and provide a description and any available photographs. An unboxing video is not required to preserve your legal rights.

10. Assistance

For shipping enquiries, use help@summerlin.shop and include your order number. No provision of this policy excludes a remedy required by applicable law.